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Customer Support

How does Click & Collect work?

We have over 150 Click & Collect locations around the country for your convenience, once a Click & Collect order is placed the processing begins immediately.

Orders will be shipped through our local carriers and most orders should be available for collection within 7 business days depending on location. You will receive an e-mail after your order has shipped to your dealer. The order may be split shipping depending on inventory availability. This will not increase any applicable shipping charges, but may increase the amount of time it takes to receive your entire order.

We accept VISA, MasterCard and ZIP as forms of payment.

What do the Stock Status mean?
In Stock, the item is available from our warehouse
Out of Stock, the item is currently unavailable, but you can choose to be notified via email once the item becomes available.

What are the shipping restrictions?
At this time we only ship customer orders to Authorised Giant & Liv Retailers located in Australia. If you are located in another country please check with your local Giant or Liv retailers for product offerings and availability.

To view our full Terms & Conditions of Sale please visit here.

How do I find a retailer?

Please visit our store finder to locate your nearest Giant, or Liv retailer.

We strive to support independent retailers who in turn represent the Giant & Liv brands at all levels.
Unfortunately, we are not able to have a retailer in every community.

Why pick up in store?

We believe our retailers are an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of retailers is ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energised retailer.

Thank you for supporting a local business. Let's ride!

What is our Warranty Policy?

To help resolve any Warranty and product related issues that you may have as fast as possible, we've put together a list of frequently asked questions - please take the time to read the FAQ's below before reaching out to us directly.

If you can't find the answer here - please contact your local Authorised Giant, or Liv Retailer. Your local Authorised Retailer is extremely knowledgeable with vast experience of our products and in the majority of cases they will be able to resolve the issue or answer your question quickly.

Please note that if you have a question that requires a physical inspection, we cannot answer this via our social media channels or email so please take your bicycle, gear item or component back to your local Authorised Retailer for them to examine.

We also ask that any questions relating to quality, function or setup that you talk to your local Authorised Retailer because these tend to need a hands on approach to find a satisfactory answer or solution.

What is the warranty on my Giant or Liv bicycle?
Please refer to your Owner’s manual - depending on the year you purchased your bicycle and depending on which model you have will dictate what your warranty is. 
Please visit this link for the current Giant & Liv Bicycle Owner’s Manual for Australia.

If you are unsure please consult your local Authorised Retailer.

How do I make a warranty claim?
With all warranty claims please take your bicycle or gear item to your local Authorised Retailer with the proof of purchase - all claims must be made through an Authorised Retailer.

I am unhappy with the quality of my Giant bicycle - what can I do?
We are of course disappointed to hear this but in our experience if you take your bicycle back to your local Authorised Retailer, we will make every effort to address the matter and come to a satisfactory resolution for you.

If I make a warranty claim - will I receive the same frame?
We will endeavour to replace like for like but cannot always guarantee we will be able to replace with the exact frame in its original colour way. We will of course replace with the best available option to the same specification or better but this does mean from time to time that colour ways may differ from the original.

30 Day Return Policy

We offer a 30 day return policy for items purchased online through Click & Collect. To find out more please read the return policy section over on our Terms & Conditions of Sale page here. Please ensure you attach an accompanying Returns Form with your return. Please note our return policy does not cover items purchased in-store, for in-store purchases and their return policy, please reach out to your local Giant & Liv retailer.

Helmet Crash Replacement Program

Ride with confidence knowing our Helmet Crash Replacement Program is here to back you up.
Here at Giant, we believe that riders should NEVER continue to use a helmet that has been involved in a crash. To help encourage riders that have chosen Giant or Liv helmets to replace damaged helmets, we offer a Helmet Crash Replacement Program.

Within the first two years of ownership, should your Giant or Liv helmet sustain damage as the result of a cycling related accident, you may submit a claim under our Helmet Crash Replacement Program.

Under the Helmet Crash Replacement Program, your damaged helmet can be returned to Giant (with supportive documentation) to receive a 50% discount off RRP on a new Giant or Liv helmet (of equal or lesser value) via our Click & Collect e-commerce website.

For full details please visit our Helmet Crash Replacement Program page.

Bike Registration

You may register your Giant, Liv, or Momentum bicycle on our website by visiting our Registration page. We recommend you print your completed registration form before exiting the page for your records.