The Return Policy below only applies to purchases made through our website(s) www.giant-bicycles.com/au, www.liv-cycling.com/au & www.cadex-cycling.com/au If you have purchased one of our products through a store and would like to return it, please reach out to your local store.
In addition to your rights under the Australian Consumer Law, unless otherwise indicated on this Website as a “non-returnable” item, within 30 days following purchase, you may return a Product for a full refund of the purchase price (not including any applicable initial shipping and handling charges), so long as any such Product is in new, unused and undamaged condition, with original packaging, and the original price and information tag(s) have not been removed, and subject to the following:
Important: Returns will not be accepted without a completed Returns form. Please ensure your original Order Confirmation number is included which can be found in your Order confirmation email.
Gear Orders: Please ensure the above Returns Form is attached or enclosed with the goods you are returning. Any merchandise that shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable. Assuming the returned goods meet the outlined above, Giant will begin the refund process.
Please ensure returned goods are adequately packaged to avoid damage in transit. We strongly recommend that all returned goods are sent with a trackable & insured service. We cannot take responsibility for items that are damaged or lost in transit.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping fees if applicable will not be refunded. Credit for the returned items is applied to the credit card that was used to make the original purchase. Returns will be inspected by Giant within 72 hours of receipt and depending on your credit card company it may take an additional 2-10 business days before a credit is processed to your card. Please note: our authorised Giant retailers cannot process the refund for you, it must be processed by Giant Head Office via the same method used for your original purchase.
Should you have any further queries regarding the Click & Collect process please send your enquiries via email to GiantWebLink@giantbikes.com.au and a member of our customer service team will be in contact.