Bicycles ordered online will be fulfilled fully assembled through Authorized Giant Retailer. We do not allow our bicycles to be shipped directly to a consumer. There is a $50 destination fee on all non-e-bikes and a $85 destination fee on all e-bikes. Orders may be available for pick up the same day as order submission or may take up to 10 business days to arrive; bikes shipped to your local retailer will need extra time to be assembled. 

The price for your bike includes professional assembly by an Authorized Giant Retailer. Your purchase price also includes a basic fitting (seat height, shifter/brake lever positioning) to make sure you’re on the right size bike. If you are looking to really dial in your ride position, many retailers offer more thorough bike fitting systems (Giant Right Ride, etc.) which are not included in the price of bikes purchased through Giant WebLink.

All bicycles purchased through Giant WebLink come with a FREE 30-Day check-up at the local retailer where the order was picked up!

*Note, installation of gear or components is not included in the purchase. Please contact your local retailer for installation costs.

Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant brand bicycle to be free from defects in material and workmanship for the following specified periods:

Warranty of lifetime for

• The bicycle frame, except on models intended for downhill purposes. 

Warranty of ten years for

• Rigid forks. 

Warranty of three years for

• Frames on models intended for downhill purpose. 

Warranty of two years for

• Electronic E-bike components
• E-bike Battery

Warranty of one year for

• Paint finish and decals. 
• All other original parts, including rear shock linkages, but excluding non-Giant Brand parts, suspension forks, and rear shock absorbers. (All non-Giant brand parts, suspension forks, and rear shock absorbers shall be covered exclusively by the stated warranty of their original manufacturer.)

Learn more about our Warranty Policy, here.

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Bicycles must be returned to your Giant retailer:

Bring your order, with proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price plus any applicable tax, not including initial shipping and handling charges (S&H) or destination fees, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

• Returns will be accepted within 14 days of invoice
• Items must be in like-new, unused condition and undamaged
• Proof of purchase is required
• Credit will be issued to original credit card used for purchase

Items ineligible for return:

• The item was not purchased from Giant Bicycle, Inc.
• The item was invoiced more than 14 days ago
• The item has been used
• The item is not in new condition
• The item was marked "final sale"
• The item was damaged by improper use or accident