Customer Support

Once an order is placed the processing begins immediately and cannot be changed or cancelled.

Bicycles ordered online will be shipped to an Authorized Giant Retailer.

Orders may be available for pick up the same day as order submission or may take up to 10 business days* to arrive; bikes shipped to your local retailer will need extra time to be assembled. Your local retailer will contact you as soon as your order is available to pick up.

• To pick up your order, the person listed on the order must be present. You must bring a valid government-issued photo I.D. and a copy of your order confirmation email.
• The price for your bike includes professional assembly by an Authorized Giant Retailer. Your purchase price also includes a basic fitting (seat height, shifter/brake lever positioning) to make sure you’re on the right size bike. If you are looking to really dial in your ride position, many retailers offer more thorough bike fitting systems (Giant Right Ride, etc.) which are not included in the price of bikes purchased through our website. All bicycles purchased through our website come with a FREE 30-Day check-up at the local retailer where the order was picked up!
• There is a $50 destination fee on all non-e-bicycles, an $85 destination fee on all e-bicycles purchased through our website, and $250 destination fee for customers in Alaska and Hawaii. The destination fee is non-refundable or negotiable. This fee is not exclusive to shipping fees, but also includes other destination fees associated with fulfilling the order. We recommend all of our retailers to charge this fee on bicycles purchased in-store as well, as this reflects costs they would have incurred in receiving the bike originally.

*Order fulfillment time frames may increase during high volume and/ or shipments to Alaska and Hawaii.

Gear-only orders can be shipped directly to you via UPS and may take up to 10 business days to arrive.

You will receive an e-mail after your order has shipped with tracking information. Orders may be split shipping depending on inventory availability. This will not increase your shipping charges but may increase the amount of time it takes to receive your entire order.

• We offer Free Ground Shipping on Gear orders above $100.
• For Gear orders below $100, there is a $10 flat shipping fee.
• There is a $35 destination fee for all Trainers and Car Racks.
• Gear orders can also be Picked Up at Store free of charge. To have a Gear order shipped to a local retailer, select "Pick up at store" at check out.

Payments:

We accept VISA, MasterCard, American Express, Discover, PayPal (Buy Now, Pay Later offers including PayPal Pay in 4 and Pay Monthly), Venmo, ApplePay, GooglePay, and we offer consumer financing through Affirm on select purchases.

Digital Gift Cards will be delivered electronically via email immediately post-purchase.

Stock Status definitions:

• In Stock, the item is available either from Giant directly or, if a bicycle, from a Giant retailer.
• Local Pickup Only at Select Retailers, the item is available from a local Giant retailer. Enter your Zip Code to see if it is available at a retailer near you. (We strongly recommend contacting the local Retailer first, before submitting an order.)
• Contact Retailer, the item is new and we are awaiting its arrival! We recommend contacting your local Retailer to discuss ordering options.
• Out of Stock, the item is currently unavailable, but you can choose to be notified via email once the item becomes available.
• Sold Out, the item is no longer available for purchase.
• Unavailable Online, the item is currently not available for purchase, please sign up for "Notify me when Available" to be alerted when the item is available for purchase.

What are shipping restrictions?

At this time we only sell and ship to customers located in the continental United States. If you are located in another country please check with your local Giant retailers for product offerings and availability. In addition to international locations, there are a few other locations to which we do not ship. We are also unable to ship to the following: Puerto Rico, APO/FPO/DPO addresses, and PO Boxes.

While we can only ship your bike to a local retailer for assembly, some retailers offer home delivery and set-up service to their customers for a nominal fee. Please check with your local retailer to find out if this is a service they offer, and if they charge for the service.

Orders being shipped to Alaska and Hawaii may require additional shipping times up to 2-6 weeks, depending on the product shipping limitations. Orders may be cancelled and refunded after a logistic review.

E-Bikes may not be ordered or fulfilled within the New York City area at this time, we apologize for any inconvenience.

Please visit our retailer store finder to locate your nearest Giant bike retailer.
At Giant we strive to support independent retailers who in turn represent the Giant brand at all levels.
Unfortunately, we are not able to have a Giant bike retailer in every community.

Why pick up at store?

Giant believes the Giant/Liv/Momentum bike retailer is an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of bicycle retailers are ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energized Giant/Liv/Momentum retailer.

Thank you for supporting a local business. Let’s ride!

All the best,
John ‘JT’ Thompson
General Manager – Giant Bicycle USA

BICYCLES:

Giant Bicycle, Inc. ("Giant") warrants the frame and rigid fork of each new Giant brand bicycle and Giant brand frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. Paint finish and all other original components, and all Giant brand repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase. This warranty applies only to bicycles and framesets purchased new from, and assembled by, an Authorized Giant Retailer.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL GIANT BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. ALL WARRANTIES ARE VOID IF THE BICYCLE IS MODIFIED FROM ITS ORIGINAL CONDITION OR THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER'S MANUAL OR USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTOCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. GIANT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The warranty applies only to the original owner of the bicycle.

If there is any question about the safety of your Giant bicycle, you should return it to your Giant retailer immediately for inspection. The Giant retailer will be able to respond to any warranty or safety issues you may have.

GEAR:

Helmets ONLY.

Any helmet determined by Giant to be defective in materials or workmanship within one (1) year from the date of original retail purchase will be repaired or replaced, at Giant’s option, free of charge when received at the factory, freight prepaid, together with proof of purchase from the original owner. Any repaired or replaced helmet will remain subject to the warranty for the remaining portion of the original warranty term, but will have no warranty coverage whatsoever beyond expiration of such original warranty term.  This limited warranty shall automatically expire on the one (1) year anniversary of the date of purchase. This limited warranty is void in its entirety if the Product is modified after sale to Customer. This limited warranty is non-transferable. This warranty is expressly in lieu of all other warranties. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE SAME DURATION AS THIS EXPRESS WARRANTY. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, GIANT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, THIS WARRANTY DOES NOT COVER ANYTHING RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION, FAILURE TO PERFORM MAINTENANCE AS INSTRUCTED OR UNAUTHORIZED REPAIR OR SERVICE. This warranty does not cover any representation or warranty made by Authorized Giant Dealers beyond the provisions of this warranty. You must establish proof of purchase to obtain warranty service or replacement.

Other Products.

Any Product (other than a bicycle or helmet, discussed above) determined by Giant to be defective in materials or workmanship within one (1) year from the date of original retail purchase will be repaired or replaced (with the same or a similar item, as determined by Giant), at the sole discretion of Giant, free of charge when received at the factory, freight prepaid, together with proof of purchase from the original owner. Any repaired or replaced Product will remain subject to the warranty for the remaining portion of the original warranty term, but will have no warranty coverage whatsoever beyond expiration of such original warranty term.  This limited warranty shall automatically expire on the one (1) year anniversary of the date of purchase. THIS LIMITED WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. THIS LIMITED WARRANTY IS VOID IN ITS ENTIRETY IF THE PRODUCT IS MODIFIED AFTER SALE TO CUSTOMER. THIS LIMITED WARRANTY IS NON-TRANSFERABLE. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE SAME DURATION AS THIS EXPRESS WARRANTY. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, GIANT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, THIS WARRANTY DOES NOT COVER ANYTHING RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION, FAILURE TO PERFORM MAINTENANCE AS INSTRUCTED OR UNAUTHORIZED REPAIR OR SERVICE. This warranty does not cover any representation or warranty made by Authorized Giant Dealers beyond the provisions of this warranty. You must establish proof of purchase to obtain warranty service or replacement.

Kryptonite Products -

For Kryptonite warranty questions or to start a claim, please visit: https://www.kryptonitelock.com/en/customer-service/warranty.html

Saris Products -

For Saris warranty questions or to start a claim, please visit: https://www.saris.com/support/warranty

Kuat Product -

For Kuat warranty questions or to start a claim, please visit: https://www.kuat.com/support/

GroundKeeper Product -

For Kuat warranty questions or to start a claim, please visit: https://groundkeepercustom.com/pages/about-us

If my bicycle frame develops a crack, what should I do?

Stop riding it immediately and take it to your nearest Giant retailer. The retailer will contact the Giant Warranty Dept. and arrange replacement if it is warranted. You must show proof and date of purchase.

Can my Giant composite (carbon fiber) bicycle frame be repaired?

No, it is not possible to repair a Giant composite frame.

I have crashed on my Giant aluminum or composite bicycle. How do I know it is safe to ride?

Immediately take your bicycle to your nearest Giant retailer for inspection. The retailer will be able to advise you on whether the bike is rideable and options available if it is not.

If you can’t find information about a recall on the Giant website (click Safety Notices at the bottom of this page), go to the Consumer Product Safety Commission website at www.cpsc.gov. You should also check directly with any authorized full service Giant retailer. If the retailer is not sure, he or she will contact the Giant Warranty Dept.

If you purchased a Giant bicycle outside the United States, please contact your local Giant retailer in the country where you purchased it or the country's Giant office for information. Giant bicycles that are sold in the US are unique to this country; therefore the questions you may have about the bike you own or are looking to purchase may not apply to the bikes sold in the US.

We want you to love your purchase, but if an item fails to meet your expectations we will accept its return.

Bicycles must be returned to your Giant retailer:

Bring your order, with proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) destination fees, plus any applicable tax, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

• Returns will be accepted within 14 days of the invoice
• Items must be in like-new, unused* condition, and undamaged
• Proof of purchase is required
• Credit will be issued to the original payment type used for purchase. If a digital gift card was redeemed, this payment method will be credited first.

 *E-Bikes must have less than 10 miles to be considered unused.

Items ineligible for return:

• The item was not purchased from Giant-Bicycle.com/us, Liv-Cycling.com/us, or Momentum-Biking.com/us
• The item was invoiced more than 14 days ago
• The item has been used
• The item is not in new condition
• The item was marked "final sale"
• The item was damaged by improper use or accident

Gear and Rider Apparel returns:

New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for online store credit within 60 days of purchase. We do not offer exchanges.

To make a return for a refund, please follow these guidelines:

• Returns will only be accepted within 60 days of purchase
• Items must be in new, unused condition with all original, undamaged packaging
• Proof of purchase is required
• Credit will be issued to the original payment type used for purchase. If a digital gift card was redeemed, this payment method will be credited first.

Items ineligible for return:

• The item was not purchased from Giant-Bicycle.com/us, Liv-Cycling.com/us, or Momentum-Biking.com/us
• The item was purchased more than 60 days ago
• The item was marked "final sale" (these items cannot be exchanged)
• The item was damaged by improper use or accident

Digital Gift Cards:

Digital Gift Cards cannot be returned, resold, or canceled. To learn more about our Digital Gift Card Terms and Conditions, click here.

To Start a Gear Return:

Please email GiantWebLink@GiantBicycle.com with your Order Reference Number to obtain a Return Merchandise Authorization (RMA). You will have the option to receive a return label or to drop off at your local retailer. Please include the Return Form with your returned product.

You may be eligible for a full refund of the purchase price, not including initial S&H charges, destination fees, plus any applicable tax, as long as new, unused items meet the refund eligibility terms above.  You may be eligible for online store credit equal to the purchase price, not including initial S&H charges, plus any applicable tax, as long as used items meet the online store credit eligibility terms above and are returned clean.

All returns:

Refunds, less original S&H and/or destination fees, will be credited to the original credit card account used for purchase within 30 days after the return is received. Online store credits, less original S&H and/or destination fees, will be issued within 30 days after the return is received. If there was an error on your order, such as the wrong item shipped or damaged during shipping, Giant will credit your original S&H charges and/or destination fees (if applicable). If an item is returned that does not meet the eligibility guidelines listed above, the return will be declined and the item returned to you.

*If a digital gift card was redeemed, this payment method will be credited first.

If you have any questions regarding your purchase or its warranty, please email RiderSupport@GiantBicycle.com for assistance.

SUBMIT A RETURN REQUEST

Warranty information

Bicycles:

If you need assistance regarding your bicycle's warranty, please take your bicycle to your local Authorized Giant retailer.

Gear:

Giant warranties all Giant-branded Gear against defects in materials and manufacturing for at least one year from the date of purchase. Giant Gear with longer warranty periods are as follows: Giant WheelSystems and Contact Switch Seatposts have a two year warranty from the date of purchase against defects in material and manufacturing. Giant trainers have a limited lifetime warranty against defects in material and manufacturing for as long as the original purchaser owns one.

Bicycles:

How do I find a bike?

We have seen a huge increase in demand for bicycles all over the country. This is great news as we believe more people on bikes will help improve cycling infrastructure and allow more people to enjoy riding! However, like any surge in demand there are some growing pains and challenges we face. We strongly believe that the independent bike retailer is the best channel to fulfill our product delivery and support their local cycling community. This is why we continue to send bicycles directly to our retailer network as soon as they become available. Learn More.

How Do I find Bicycle Specifications?

To find information, such as specifications, colors, etc. regarding older model Giant bicycles, visit the Archives page. The Archives page link can be found in the footer of the website or by clicking here.

Some bicycle models come with pedals and/or a kickstand as standard equipment, while some do not. Please check the online specifications list for the bikes you are interested in to see if they do.

Does Giant take trade ins?

No, we recommend contacting your local Authorized Giant Retailer for trade-in opportunities.

How much does this bike weigh?

It’s a common question, and the truth is there are no industry standards for claiming bike weights—and this leads to a lot of misinformation. Variances exist based on size, frame material, finish and hardware. And as bikes get lighter, these differences become more critical. At Giant, we believe the only way to truly know the weight of any particular bike is to find out for yourself at your local retailer.

Apparel:

Giant, Liv and Momentum bikes, along with most apparel on our website, have sizing charts below the item’s highlights/ features. These charts are designed to provide guidelines in picking the right size bike and gear. If you have any questions regarding sizing and want to try before you buy, we encourage you to visit your local Giant retailer. Your local retailer will not only be able to help find the right size bicycle and gear to fit your unique needs, but they will also be a resource for all of your riding needs: Where to ride, what to wear, riding groups, what to eat and how to enjoy your ride to the fullest.

We’re confident you’ll love how our gear performs. But in case you don’t we’ll take it back and exchange it for something you do love. You have up to 60 days to decide.

If for any reason you’re not satisfied with your Giant or Liv gear* purchase, return the item along with the original receipt to the Giant or Liv retailer of the original purchase within 60 days for a one time exchange or refund.

Gear items purchased from the Giant or Liv consumer websites must be returned directly to Giant. If unsatisfied with a gear item’s performance, please follow our RETURN PROCESS.

*60 Day Gear Satisfaction Guarantee excludes complete bicycles, bicycle frames, Kryptonite, Saris, and Kuat items.

Helmet Replacement Program

If you are involved in an accident or crash, you may obtain a replacement, or similar equivalent helmet, from Giant Bicycle, Inc. through our Helmet Replacement Program.

Securely package and ship your damaged helmet alongside the following information:

1. A copy of your dated Giant Retailer's cash-register receipt
2. A letter description, police report, or injury report describing the accident that damaged your helmet
3. Postmarked check for $20 - $35.00 USD
   1. Helmets MSRP $64.99 and below - $20.00
   2. Helmets MSRP $65.00 and above - $35.00
      

Please make your Replacement Helmet check payable to:

Giant Bicycle, Inc.

Customer Service Dept.

3587 Old Conejo Rd.

Newbury Park, CA 91320

Disclaimer:

Our Helmet Replacement Program is only available to U.S. Customers who have had their helmet damaged due to accident (i.e. crash) related damage. Replacement helmets can only be shipped to an address within the United States.

Please never wear a helmet that’s been damaged by involvement in an accident.

Q: What is the CCPA?

A: California Consumer Privacy Act

Beginning January 1, 2020, California residents may exercise certain privacy rights pursuant to the California Consumer Privacy Act of 2018.  Your rights as a California resident are described below.

Right To Request More Information

We generally describe in this privacy policy how Giant collects, uses, and shares your personal information.  In addition to what is described above, as a California resident, you also have the right to request more information regarding the following, to the extent applicable:

1. The categories of personal information we have collected about you.
2. The categories of sources from which we have collected your personal information.
3. The business or commercial purpose why we collected or, if applicable, sold your personal information.
4. The categories of third parties with whom we shared your personal information in the past 12 months.
5. The specific pieces of personal information we have collected about you.
6. The categories of personal information that we have shared with third parties about you for a business purpose.
7. If applicable, the categories of personal information that we sold about you and the categories of third parties who received your personal information in the sale.

You may submit a request for the information above by calling us at 1-800-US-GIANT, emailing us at RiderSupport@GiantBicycle.com, or https://www.giant-bicycles.com/us/contact#

Right To Request Deletion Of Your Personal Information

You have the right to request that we delete your personal information.  Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers with whom we shared your personal information to also delete your personal information from their records.  There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records.  For example, if we need to:  (1) retain your personal information to complete a transaction or provide a good or service; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation.  You may submit a request to delete your personal information by calling us at 1-800-US-GIANT, emailing us at RiderSupport@GiantBicycle.com, or https://www.giant-bicycles.com/us/contact#  

Do Not Sell My Personal Information

We do not sell your personal information to third parties.  As such, there is no need to submit a request for us to not sell your personal information.  If you have any questions, feel free to contact us at 1-800-US-GIANT.

Q: Does Giant Bicycles sell my personal data to third parties?

A: No. We do not sell consumer data to any third party. All data used is for customer service purposes.

Q: Can I request Giant Bicycles to delete my data?

A: We collect data for transactional purposes and for customer service experience. We do not sell your data to any 3^rd parties. Your data is solely used for customer service purposes.

You may register your Giant, Liv, or Momentum bicycle on our website by visiting our Registration page.

We recommend you print your completed registration form before exiting the page for your records.

Click here to learn more

Occasionally we offer online promotions for our products.

• Promotions and coupon codes are only valid during the stated timeframe and while supplies last. We do not offer any price matching and cannot guarantee the same promotion will be offered at a local retailer.
• Bundled items must be added at the time of purchase. They cannot be exchanged or returned individually.

Items cannot be redeemed for cash or exchanged.

Installation fees are not included in the purchase. Please contact your local retailer for installation costs.

Once an order is submitted it cannot be modified. If a bundled purchase is returned, all items must be returned together in new condition according to our Return Policy.

• Final Sale items do not qualify for our return policy. If the item encounters a warranty issue, it may be eligible for our warranty policy.

Online promotions are only valid on a Giant, Liv, or Momentum USA website.

Promotions and pricing are subject to change without notice. We do not offer any price matching.